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The Gentle Art of Verbal Self-Defense

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Verbally disrectful emloyer

Posted by: sandyb
Date: 1/1/2006 9:45:34 AM

I have been working in a health care providers office for just about 2 months. This is not my area of expertise, however I have been off of work for about 3 years for personal reasons. The opportunity presented itself, and I figured this would be a great way to gain new experience. The office mangaer (wife) was impressed with my resume mostly geared to Accounts Management and Customer Service, and I was hired to preform front office duties. Remind you she (wife) new there was no medical training, but figured I would be an asset due to other strong abilities. I made it very clear that I wanted to have the physican approve my employment prior to signing on.

Since I have been there, there is no organization, no policy and procedure ever shown or relayed to me. There was no real sense of training, but I am able to pick up very quickly, and display a true interest in helping operations run more clearly and organized. My problem is, this office was a mess, no clear communication, and staffed basically with individual's like myself with no prior medical experience. I have since learned the office turn over rate is unbelievable. I have patients telling me everytime I come in here theres a new face. Apparently, before I was hired, there was a pattern. This physcian, is very verbally abusive to the staff. I have heard him scream at his (wife) office manager, and the poor young girl who aids him w/patients( and has no idea what she's doing).He has called her stupid and idiot so many times, I actually feel sorry for her.

On my B-Day I got my first taste of his kind words. He even said to his wife I don't care if it's her b-day and starting talking in his native language. I couldn't believe I got told what I did after I only helped him with what he needed. 1 wk later he did it again, but to everyone, calling us basically the usual. Since I've been there we get pretty much told off in English and in another lang. once a week.

We even got a Happy New Year with, we are so stupid. I am ready to leave, but since I've been off for awhile I'm torn. I just believe there should be employer/employee respect. Truthfully if he would PAY the right people maybe he wouldn't be screaming everyother day. Do we have rights against this constant verbal abuse?

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