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Key Books

The Allure Of Toxic Leaders: Why We Follow Destructive Bosses And Corrupt Politicians--and How We Can Survive Them

The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job

You're Not the Boss of Me: Empowerment Strategies for an Imperfect Workplace

Coping With Difficult People

Reviewer/Reader Feedback: "This book divides difficult people into seven different types namely "hostile-aggressives", "complainers", "silent and unreasponsives", "super-agreeables", "negativists", "know-it-all experts" and "indecisives". Each type of behavior is explained and real-world examples of each in action are given. The forte of the book is how it explains how to cope effectively with each type. In my dealings with others, I've found that the coping advice given is right on target."

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