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Key Books

Tongue Fu! : How to Deflect, Disarm, & Difuse Any Verbal Conflict

Work Smart: The 250 Smart Moves Your Boss Already Knows

Managing Upward: Strategies for Succeeding With Your Boss

Dinosaur Brains: Dealing With All Those Impossible People at Work

Reviewer/Reader Feedback: "This book deals with irrational thinking and unconscious motivation at the office--"because people at work aren't always the rational creatures that other management books talk about." The authors cover basic personnel management theory and argue that people's irrational and emotional acts are based on primitive fight, flight, and fright responses--all part of the "dinosaur brain." They identify situations when such behavior is taking place and offer suggestions for what to do when coworkers behave in this manner. Although the basic information may be available in other sources, it is presented clearly and with the right amount of humor in this book."

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