Navigation

Key Books

Games Bosses Play: 36 Career Busters Your Supervisor May Be Firing Your Way and How You Can Defend Yourself

Crazy Bosses: Spotting Them, Serving Them, Surviving Them

When Smart People Work For Dumb Bosses

Difficult People: How Deal With Impossible Clients, Bosses and Employees

Reviewer/Reader Feedback: "Author Roberta Cava outlines the useful techniques that will help anyone, especially front-line staff, "keep cool under fire" in a wide variety of situations including: angry customers; annoying subordinates, co-workers and bosses; sarcasm and The Silent Treatment; and abusive language and behavior. Cava's thorough coverage of communication skills--including paraphrasing, feedback, interpreting body language and understanding different personality types--makes "Difficult People" a must for anyone in the business world."

� Email Link  |  iFaveIt  |  Details @ Amazon.com

Comments: [add a comment]

To reply to this topic or add a comment, just complete our 20-second registration process which is free and confidential. If you have already registered, you need to log in.

[top]

Login

Registration is confidential, free, and has a number of benefits.