Tongue Fu! : How to Deflect, Disarm, & Difuse Any Verbal Conflict
Reviewer/Reader Feedback: "Dealing with difficult people is a part of everyday life. However, by focusing on real-life responses to verbal challenges instead of theories and platitudes, the author has delivered a convenient handbook for the mental martial art of verbal self-protection. Divided into four sections, the book offers techniques and skills for responding thoughtfully in conflicts, expressing honest feelings and goals, seeking cooperation in difficult situations, and living a life of value during trying times. Each of the 30 chapters offers examples that demonstrate the expected goals and acquired skills in action."
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User: anonymous
Date: 1/26/2007 5:27:00 PM
best book I've ever read.
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User: jimb12345
Date: 3/2/2010 3:04:00 PM
Verbal conflicts are always going to happen at work. I agree that you just have to difuse then before they get bad.
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