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Key Books

Managing Up : How to Forge an Effective Relationship With Those Above You

Managing Upward: Strategies for Succeeding With Your Boss

Mobbing: Emotional Abuse in the American Workplace, 2002 Revised Edition

The Gentle Art of Verbal Self-Defense

Reviewer/Reader Feedback: "Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet non-threatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication."

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