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Key Books

Tongue Fu! : How to Deflect, Disarm, & Difuse Any Verbal Conflict

The Gentle Art of Verbal Self-Defense

When Smart People Work For Dumb Bosses

Did You Say Something, Susan?: How Any Woman Can Gain Confidence With Assertive Communication

Reviewer/Reader Feedback: "This really is a wonderful book. If I follow even half of the author's suggestions, I'll never need to read another self improvement book again. It has excellent advice on ways to communicate more assertively and the types of speech habits to avoid which diminish your credibilty with listeners.It's written clearly and in a very entertaining way. The examples are wonderful."

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