Reviewer/Reader Feedback: "I've seen a lot of books and training programs that purport to teach people to be more effective communicators. Most teach tried-and-true, but old-and-generic, understandings and skills that help people become somewhat more effective. They do not, however, teach people to be really effective in those few important communication challenges that really matter. That is the contribution of Crucial Conversations. In my consulting practice, I've noticed repeatedly that many managers and executives don't take on the tough issues or don't handle them well or, even worse, handle them in a way that creates positive harm in their relationship with others. When I talk to them about their situations, I find that they know they can be better communicators on tough issues; they just don't know how! That's where Crucial Conversations adds real value."
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