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undermining my authority

Posted by: goodintentions
Date: 9/28/2008 10:06:14 PM

i am an senior director in a service delivery type of business that has severa out of office employees throughout the province. I expect weekly time sheets and manager reports from all of them on a weekly basis. I have one staff person the does not comply with this poicy on a continual basis. After numerous requests and face to face meetings and even a written report to accompany her performance review I am still not successful in getting her compliance. After many approaches to my Boss, the executive director, I have followed her advice to no avail. My boss looks at me t=with the impression that this is my bad communication causing her non compliance. All other staff comply with this policy, so how is my communication different with them? I suspect my boss of undermining my authority by not acting on the non compliance. What should I do.

P.s. In the past if an emplyee had an issue my boss seems to always direct the problem to my issue and my causing it.

I have the best intensions to get the most out of the staff for the betterment of cliet and the company.

I need help. How do I approach a boss who is undermining me?

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