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Key Books

Tongue Fu! : How to Deflect, Disarm, & Difuse Any Verbal Conflict

Mobbing: Emotional Abuse in the American Workplace, 2002 Revised Edition

Coward's Guide to Conflict

Keeping Nose to Grindstone Can Make You Invisible

"He sold products, wrote business plans, handled financing, accounting, production and anything else that was needed. But when the company was sold, he found that, despite working 18-hour days, he was largely unknown outside the company."

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