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Key Books

Does Someone at Work Treat You Badly?/How to Handle Brutal Bosses, Crazy Coworkers...and Anyone Else Who Drives You Nuts

Mobbing: Emotional Abuse in the American Workplace, 2002 Revised Edition

Tongue Fu! : How to Deflect, Disarm, & Difuse Any Verbal Conflict

Dealing With Difficult Bosses

"Dealing with people is not always a smooth and seamless process. When that "challenging" person is your boss, you must use savvy, skill, excellent timing so that you not only survive, but thrive in your position. Let's talk about three kinds of bosses: the slave driver, the bully, and the disorganized chief."

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