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Key Books

You Want Me to Do What?: When, Where, and How to Draw the Line at Work

Power Freaks: Dealing With Them in the Workplace or Anyplace

Brutal Bosses and Their Prey: How to Identify and Overcome Abuse in the Workplace

Overworked, Overwrought: Desk Rage At Work

"While the evidence so far is mostly anecdotal, the number of these kinds of workplace outbursts appears to be rising. In a new national survey of more than 1,300 American workers, 42 percent said yelling and verbal abuse took place where they worked -- and 29 percent admitted that they themselves had yelled at co-workers."

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