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Key Books

Fighting Back: Overcoming Bullying in the Workplace

Coping with Toxic Managers, Subordinates ...And Other Difficult People: Using Emotional Intelligence to Survive and Prosper

Tongue Fu! : How to Deflect, Disarm, & Difuse Any Verbal Conflict

Managing Multiple Bosses: How to Juggle Priorities, Personalities & Projects, and Make It Look Easy

Reviewer/Reader Feedback: "Employees may answer to as many as four bosses, each with conflicting priorities and impossible deadlines. Short of cloning themselves or working 18 hours a day, what are overworked staffers to do? The smartest move is to consult this unique book. It's packed with strategies to help anyone handle the pressures of the multi-boss dilemma. Each chapter explores specific responses to multiple demands, such as acting assertively, delegating, managing difficult personalities, and saying no without actually using the word."

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