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You Want Me to Do What?: When, Where, and How to Draw the Line at Work

Your Rights at the Work Place: The Things Your Boss Won't Tell You

Coping With Difficult Bosses

The 11 Commandments For Controlling Your E-mail

"Do you use e-mail effectively? What is the proper etiquette? Three years ago, the Harvard Management Communication Letter issued the ten commandments of e-mail. This article revisits the topic—and adds a new rule."

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