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Work Smart: The 250 Smart Moves Your Boss Already Knows

Coping with Toxic Managers, Subordinates ...And Other Difficult People: Using Emotional Intelligence to Survive and Prosper

Controlling People: How to Recognize, Understand, and Deal With People Who Try to Control You

Strategies For A Successful Employment Mediation

"The Equal Employment Opportunity Commission (EEOC) and some state and local anti- discrimination agencies have instituted mediation programs as part of their early resolution efforts. A very high, and growing, percentage of employment litigation is now resolved through mediation. There are three principal approaches to mediation, which have been dubbed facilitative, evaluative and transformative."

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