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Key Books

You Want Me to Do What?: When, Where, and How to Draw the Line at Work

Who's Pulling Your Strings?: How to Break the Cycle of Manipulation and Regain Control of Your Life

Mobbing: Emotional Abuse in the American Workplace, 2002 Revised Edition

How to Resolve Conflicts Without Offending Anyone

"We are going to examine three main areas where conflicts occur: in interpersonal one-on-one relationships; in meetings; and in negotiations. Although there are similarities between all of these areas, each one takes a slightly different slant depending on the setting."

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