"As a mid-level employee, you’ve been working for the ACME Company, a manufacturing firm, for the past two years. Your job performance has been solid, and on occasion, even praiseworthy. However due to the current economic conditions – poor profit earnings, massive layoffs and company restructuring, you now find yourself working for a new boss. Ordinarily reporting to a new leader would not pose a real problem but this time it feels different -- management practices have changed. The team environment has been transformed from one of true collaboration, honest dialogue and a commitment to problem solving to one where backstabbing, finger pointing and plain fear are the norms. Congratulations – you are now under the control of an “incompetent” leader!"
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"The effects of conflict in the workplace are widespread and costly. Its prevalence, as indicated by three serious studies, shows that 24-60% of management time and energy is spent dealing with anger. This leads to decreased productivity, increased stress among employees, hampered performance, high turnover rate, absenteeism and at its worst, violence and death."
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