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Throwing the Elephant: Zen and the Art of Managing Up

How to Defend Yourself from an Abusive Boss: The Formal Complaint Process

Gray Matters : The Workplace Survival Guide

Tongue Fu! : How to Deflect, Disarm, & Difuse Any Verbal Conflict

Reviewer/Reader Feedback: "Dealing with difficult people is a part of everyday life. However, by focusing on real-life responses to verbal challenges instead of theories and platitudes, the author has delivered a convenient handbook for the mental martial art of verbal self-protection. Divided into four sections, the book offers techniques and skills for responding thoughtfully in conflicts, expressing honest feelings and goals, seeking cooperation in difficult situations, and living a life of value during trying times. Each of the 30 chapters offers examples that demonstrate the expected goals and acquired skills in action."

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Comments: [add a comment]

User: anonymous
Date: 1/26/2007 5:27:00 PM

best book I've ever read.

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