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The Gentle Art of Verbal Self-Defense
Tongue Fu! : How to Deflect, Disarm, & Difuse Any Verbal Conflict
Who's Afraid of the Big, Bad Boss? 13 Types and How to Survive Them.
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The Gallup Organization's study of over 1,000,000 employees found that
if a company is losing good people, the single most common the cause is
their immediate supervisor. Gallup also found poorly managed workgroups
are an average of 50% less productive and 44% less profitable than well
managed groups. Other surveys indicate that approximately 40% of
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are: does your Company need to strengthen its measures to address
difficult bosses and reduce stress, absenteeism and turnover; and, if
so, how would innovation, morale and profitability improve?
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